Have a question about our Preboarding AddOn? Check out our FAQ below!
🏳️ Available as an AddOn
How does Preboarding billing work?
Our SwipedOn subscriptions are billed annually, so Preboarding will be billed annually too.
If you’re an existing customer and interested in adding Preboarding to your subscription, this will be added to your current subscription. The Preboarding AddOn will be billed for the remaining days of the existing subscription, and then on the next SwipedOn billing date this will be charged for both SwipedOn and the Preboarding AddOn.
**Please note, Preboarding is a ‘per-location’ AddOn, so you will need to purchase a Preboarding AddOn for each location that you want to have this available for.
What types of files can I upload for my preboarding flow?
SwipedOn supports the following media file types for your preboarding flow: PDF, png, jpg or mp4. The maximum file size that can be uploaded is 100MB. Only one media file can be uploaded per preboarding flow.
Our policy requires a preboarding flow to be completed annually. Will regular visitors need to complete this every time they sign in?
If these visitors are preregistered or saved as remembered visitors (NOTE: this requires the “returning visitors” setting to be enabled), the preboarding status will be saved along with their visitor details and they will only need to complete it when the validity period expires.
Will a record be kept of who has completed a preboarding flow?
Yes, the preboarding status of all visitors is saved in the Visitor Timeline. Simply select the visitor that you would like to check, and view their preboarding status in the drawer.
If ‘Allow visitors to save their details for their next visit’ has been enabled in Visitor Settings, then the preboarding status of all saved visitors is also recorded under Remembered Visitors. For more info on how to view these records click here.
Can visitors complete their preboarding flow offsite?
Yes! You can email your visitors the preboarding flow to complete ahead of time to make sign in even smoother once they arrive to your workplace. Find out more here.
Can different preboarding flows be shown to different visitor categories?
Yes, with an Enterprise account there is the added benefit of being able to allocate a different preboarding flow to each category. To learn about the benefits of an Enterprise plan for businesses that require a unique set-up click here.
Can a reminder be sent after a certain period of time that a visitor needs to complete preboarding again?
At this stage, a reminder cannot be sent, however if a remembered visitor that has previously completed preboarding tries to sign in at your premises and their preboarding status is now expired, they will be shown the preboarding flow again and be required to complete this in order to sign in.