FUJIFILM NZ, New Zealand | SwipedOn Sign In System Case Study

Location

Auckland, New Zealand

Industry

Imaging Equipment

Employees

If anyone understands the importance of creating a beautiful first impression, it’s FUJIFILM NZ. With a rich history in photographic film, these global imaging experts are renowned for their market-leading cameras, industrial printers, and medical imaging equipment.

A good first impression sets the tone for this brand, which has innovation at its core. FUJIFILM NZ has been using SwipedOn since 2021 to help create a fabulous first impression for visitors to their Auckland office. The use case is simple yet impactful.

We caught up with Customer Service Manager Marek to find out how SwipedOn benefits their business.

"SwipedOn is so intuitive; I could find everything I needed by just having a look around.”

Marek
Customer Services Manager, FUJIFILM NZ.

Challenges

What system or process were you using before SwipedOn to manage visitors and employees?

Before we implemented SwipedOn, we were using a paper visitor book.

What were the challenges your company faced which drove the need to replace your paper visitor book with a digital solution?

The main issue we faced was that it was time-consuming for visitors to manually fill in the book.

Then, we had a load of old paper visitor books to store, and it was nearly impossible to go back and check records.

Additionally, someone had to track down the visitor host to let them know their visitors had arrived, which made the whole process quite clunky. We figured there had to be a smarter way to handle things.

What criteria did you use to select a new visitor management system?

We were looking for a simple, electronic solution that was very quick and easy to use for both visitors and admin staff.

Results

What specific features of SwipedOn are most beneficial to you?

The main functionality we needed was a way to immediately communicate with visitor hosts to let them know someone had arrived to see them.

The best part about SwipedOn for us is the automatic host notification, as soon as the visitor signs in, they are automatically sent a notification.

We found this, along with the automatic visitor badge printing, has streamlined the whole process for us.

Are there any measurable outcomes or KPI that demonstrate the success of SwipedOn at FUIJIFILM NZ?

We have reduced wait times for visitors and can now look back and search records easily.

Did you have any feedback from employees and visitors regarding SwipedOn?

The main feedback from employees has been that they find it a lot quicker and a more efficient way of doing things, as well as giving our reception a much more professional look.

Did you face any challenges post-implementation, and if so, how were they addressed?

No, we didn’t face any challenges with getting SwipedOn implemented. It was intuitive; I could find everything I needed by just having a look around.

Final thoughts

What has your overall experience been like with SwipedOn?

The overall experience has been positive. We have a pretty simple use case, and it does exactly what we need it to do, for the right price.

What would you tell other businesses who are considering implementing SwipedOn as their visitor & employee management solution?

I would recommend understanding what issue(s) you are trying to solve at your workplace and then doing your research to see what options are out there.

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FUJIFILM NZ Case Study